Privacy Policy

This Privacy Policy explains how ShipMyself Pty Ltd (“ShipMyself”, “we”, “us”, “our”) collects, uses, discloses and protects personal information when you visit our website, use our online services or interact with us in any way.

By accessing our website or using our services, you agree to the terms and practices described in this policy.

1. What Information We Collect

We collect personal and technical information that helps us provide and improve our services.

Personal Information You Provide

• Name
• Contact details (email, phone number, postal address)
• Delivery and pickup addresses
• Payment and billing information
• Account login details
• Any other details you choose to share

Automated and Technical Data

When you visit our website, we may collect data such as:

• IP address
• Browser type and version
• Operating system
• Pages visited and activity on site
• Device information
• Cookies and tracking technologies

This helps us monitor performance and improve user experience.

2. How We Use Your Information

We use the personal information you provide for legitimate business purposes, including:

• To process and manage your shipments
• To provide quotes, bookings and delivery tracking
• To communicate updates, confirmations and support messages
• To improve our services and website functionality
• To send promotional offers (where you’ve consented)
• To comply with legal and regulatory requirements

We do not use your information for purposes unrelated to the services you request.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Make our site function correctly
• Personalise and enhance your experience
• Analyse website performance
• Understand how users interact with our content

Most browsers allow you to block or manage cookies. If you disable cookies, some features of the website may not function as intended.

4. Disclosure of Your Information

We may share your information when necessary to provide our services:

Service Providers and Partners
We may share data with couriers, carriers and partners who help deliver your shipments.

Business and Technical Services
We may work with payment processors, hosting providers, analytics platforms and IT partners.

Legal and Safety Obligations
We may disclose information where required by law, regulation or legal process.

We do not sell your personal information to third parties.

5. Security of Your Information

We take reasonable measures to protect your personal data through:

• Secure servers and encryption
• Access controls and internal safeguards
• Regular monitoring and security assessments

While we work to protect your information, no system is completely invulnerable. You acknowledge that transmission of information over the internet carries some risk.

6. Your Rights and Choices

You have rights regarding your personal information:

Access and Correction
You can request access to the data we hold about you and ask us to correct any inaccuracies.

Marketing Preferences
You can opt out of promotional emails at any time using the unsubscribe option.

Account Management
You may update your account details or request deletion of your account (subject to legal obligations).

To exercise your rights, please contact us using the details below.

7. Children’s Privacy

Our services are intended for individuals 18 years and over. We do not knowingly collect personal information from children under 18. If we become aware of data collected from a child without parental consent, we will take steps to remove it.

8. International Transfers

Your personal information may be accessed or stored outside Australia by our service partners. Where this happens, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on our website with a revised “Last Updated” date.

We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns or requests about your privacy or this policy, please contact us.